Crown Health Care Data Breach Exposes Sensitive PII

On November 4, 2024, Crown Health Care Laundry Services experienced a data breach when an unauthorized third party gained access to its internal network. The company's security systems detected the intrusion on November 5, 2024, and took steps to sever the unauthorized access.

Upon discovering the breach, Crown Health Care Laundry Services engaged cybersecurity experts to conduct a thorough forensic investigation. This investigation revealed on November 11, 2024, that certain files within the company's network may have been exposed without authorization. A detailed review of these files was completed on December 27, 2024, confirming that sensitive personal information belonging to customers and employees had indeed been compromised.

The types of information exposed in this breach included personally identifiable information (PII) such as Social Security numbers, driver's license numbers, credit card details, and financial account information. Additionally, protected health information (PHI), specifically certain medical and health insurance information, was also compromised.

The unauthorized party responsible for the breach has not yet been identified, and the investigation remains ongoing. At this time, Crown Health Care Laundry Services has not reported any confirmed misuse of the compromised information.

Crown Health Care Laundry Services's response

On March 20, 2025, Crown Health Care Laundry Services mailed individual notification letters to affected individuals for whom they had valid mailing addresses. These letters detailed the specific personal information that may have been exposed.

For individuals who could not be reached via mail, Crown Health Care Laundry Services has provided a substitute notice on its website. You can view the company's official disclosure regarding the breach on the Crown Health Care Laundry Services website.

Crown Health Care Laundry Services is offering affected individuals complimentary credit monitoring and identity theft protection services for one year through TransUnion and Cyberscout. To enroll in these services, visit the Cyberscout activation page and follow the provided instructions. When prompted, you will need to enter the adult offering code provided in your notification letter.

If you believe you may have been impacted by this breach or have questions about your personal information, you can contact Crown Health Care Laundry Services directly at (833) 799-3811, Monday through Friday from 8 a.m. to 8 p.m. Eastern Time, excluding holidays.

Additionally, Crown Health Care Laundry Services advises all potentially affected individuals to monitor their financial and healthcare accounts closely. Regularly checking your bank statements, credit card statements, explanation of benefits (EOB) statements, and credit reports can help detect any unauthorized activity early. If you notice suspicious activity, immediately contact your financial institution, health insurer, or healthcare provider.