Mr. Cooper Data Breach

Understanding the Mr. Cooper Data Breach

If you're a customer of Nationstar Mortgage, operating under the name Mr. Cooper, it's important to be aware of a recent data breach that occurred on October 30, 2023. This incident may have compromised personal information, including names, addresses, phone numbers, Social Security numbers, dates of birth, and bank account numbers.

What Happened?

On October 31, 2023, Mr. Cooper detected suspicious activity within their network systems. Immediate steps were taken to contain the incident, including shutting down systems to protect customer information. An investigation was launched with cybersecurity experts to determine the scope of the breach. It was found that unauthorized access to certain systems took place between October 30 and November 1, 2023, leading to the acquisition of files containing personal customer information by an unauthorized party.

What Information Was Involved?

The exposed data includes sensitive personal details that could potentially be used for identity theft or fraud. The information accessed includes:

• Name
• Address
• Phone number
• Social Security number
• Date of birth
• Bank account number

What Is Being Done?

Mr. Cooper has taken the breach seriously and is working on enhancing their security measures to prevent future incidents. They have initiated a detailed review to identify the personal information involved and are monitoring the dark web for signs of misuse of the data. To support those affected, Mr. Cooper is offering Single Bureau Credit Monitoring, Single Bureau Credit Report, and Single Bureau Credit Score services free of charge for 24 months.

What Can You Do?

If you believe you may have been affected by this breach, it's crucial to act promptly. Here are steps you can take:

1. Enroll in the free identity protection services offered by Mr. Cooper by visiting IdentityForce and using the unique code provided in their notice to you.
2. Monitor your account statements and credit reports for any unusual activity.
3. Consider placing a fraud alert or a security freeze on your credit reports.

For more detailed steps and additional resources, please refer to the Notice of Data Breach provided by Mr. Cooper.

For More Information

Should you have any further questions or need assistance, you can contact the Mr. Cooper Cyber Incident Response Line at 1-833-960-4745. They are available Monday through Friday from 8:00 am to 8:00 pm ET.

Additional Resources

• For information on placing a fraud alert or security freeze, contact the three nationwide credit reporting agencies: Equifax, Experian, and TransUnion.
• You can obtain a free credit report annually from AnnualCreditReport.com.
• For advice on identity theft protection, visit the Federal Trade Commission's website.

Conclusion

The Mr. Cooper data breach is a serious matter, and it's essential to take proactive steps to protect your personal information. By staying informed and vigilant, you can help mitigate the risks of identity theft and fraud. Remember to utilize the resources and services available to you and to keep an eye on your financial statements in the coming months.