Hillcrest Data Breach Impacts Thousands, Leaking Sensitive Personal Info

On June 27, 2024, Hillcrest Convalescent Center, including its Raleigh location at Crabtree Valley, experienced a significant data breach. The breach was detected when suspicious activity was identified on the company's network.

Immediate actions were taken to secure the environment, and an investigation was launched with the help of third-party cybersecurity experts. The investigation revealed unauthorized access to Hillcrest's network, resulting in the acquisition of sensitive company data. The review to identify affected individuals and the type of information compromised was completed by February 13, 2025.

The breach impacted a substantial number of individuals, with 2,917 affected in Texas and 983 in Massachusetts.

Names, addresses, social security numbers, dates of birth, government ID numbers, and some protected health information was exposed in the breach, among other types of PII.

For more details, you can view the Texas Attorney General's report and the Massachusetts Attorney General's report. Additionally, the breach was disclosed to the California Attorney General.

Hillcrest's Response

In response to the data breach, Hillcrest Convalescent Center has taken several steps to address the issue and protect affected individuals. Upon discovering the breach, Hillcrest promptly initiated an investigation to enhance their security systems. The incident was reported to law enforcement to help hold the perpetrators accountable.

To support those affected, Hillcrest is offering complimentary credit monitoring and identity restoration services through TransUnion, available for twelve to twenty-four months depending on the state of residence. Affected individuals are encouraged to enroll in these services by June 5, 2025. It is crucial for those impacted to remain vigilant against identity theft and fraud by reviewing account statements and monitoring credit reports for any suspicious activity.

For further assistance, Hillcrest has established a dedicated toll-free assistance line at 1-833-799-4042, available from 8:00 am to 8:00 pm Eastern.