Fidelity Data Breach Exposes Sensitive Info, Oct-Nov 2023

What Happened?

On the dates of October 29, 2023, and November 2, 2023, Fidelity Investments Life Insurance Company experienced a significant data breach through Infosys McCamish, LLC, a third-party service provider. This cybersecurity incident allowed an unauthorized party to access and likely obtain sensitive personal information stored on the systems managed by IMS. Notably, this breach did not involve or impact any of FILI’s own networks or systems.

Information Involved

The investigation into the breach is ongoing, but it is believed that the compromised data includes names, Social Security numbers, states of residence, bank account numbers, routing numbers, and dates of birth. These details were potentially accessed and acquired by the unauthorized party, posing risks of identity theft and fraud to the affected individuals.

Immediate Actions and Remedies

Fidelity Investments Life Insurance Company has taken this breach very seriously and has been actively working with IMS to understand the scope of the incident and to secure the affected systems. To aid those potentially impacted, FILI has arranged for complimentary credit monitoring and identity restoration services through TransUnion Interactive for 24 months at no cost. Affected individuals are encouraged to enroll to monitor their credit reports and detect any unusual activity. Enrollment instructions and more details can be found in the notice sent to consumers.

Steps You Can Take

If you believe you were affected by this breach, it is crucial to remain vigilant by regularly reviewing your financial account statements and monitoring your credit reports. Consider placing a fraud alert on your credit files and reporting any suspicious activity to the relevant authorities. Additionally, you may obtain a free credit report annually from each major credit reporting agency to check for discrepancies.

For more detailed guidance on protecting yourself from identity theft and to understand your rights under the Fair Credit Reporting Act, please visit the Consumer Financial Protection Bureau.

Additional Resources and Contacts

For further assistance or to ask additional questions regarding this incident, affected individuals can contact Fidelity Investments Life Insurance Company at (844) 528-1268. For help with the credit monitoring service, contact TransUnion at 1-855-288-5422.

For more information on the breach notifications, you can visit the disclosures on the Texas Attorney General's website, the Massachusetts Attorney General's website, and the California Attorney General's website.

By taking these steps, you can better protect your personal information and mitigate potential damages from this data breach.