Eastern Bank Data Breach Affects Debit Card Users

The March 2024 Security Incident at Eastern Bank

What Happened?

On March 13, 2024, Eastern Bank reported a security breach involving a merchant where Eastern Bank Debit MasterCard BusinessCard® customers made transactions. The specifics of the merchant and the exact nature of the breach remain undisclosed by the merchant, leaving Eastern Bank with limited information to share with its customers. Despite the lack of details, Eastern Bank has taken proactive steps to address the situation and ensure the security of its customers' information.

Information Exposed

The following types of consumer information were potentially exposed in the breach:

• Cardholder names
• Card numbers
• Addresses
• Phone numbers

Eastern Bank's Response

In response to the breach, Eastern Bank has decided not to reissue new cards immediately but will lower the transaction limits on affected cards to $500 as a precautionary measure. New debit cards will be mailed to customers, and once activated, the original transaction limits will be reinstated. The bank has urged all customers to monitor their accounts closely for any suspicious activity and to use Eastern Bank’s online and mobile banking services for real-time account monitoring. Customers with further concerns or those wishing to request a new card can contact Eastern Bank directly.

Steps to Take if You Are Affected

1. Monitor your account transactions regularly for any unauthorized activity. Use Eastern Bank’s online and mobile banking platforms for ease of access.
2. Activate your new debit card immediately upon receipt and securely destroy your old card.
3. Update your card information for any automatic payments to prevent service interruptions.
4. Contact Eastern Bank immediately at 1-800-EASTERN (327-8376) if you suspect any fraudulent transactions on your account.

For more detailed information, you can view the official notice from Eastern Bank on the Massachusetts Attorney General's website.

Eastern Bank remains committed to maintaining the security of its customers' information and addressing any concerns promptly. Customers are encouraged to reach out directly for any assistance regarding the breach or their accounts in general.