Whirlpool $1.16M Refrigerator Cooling Defect Settlement

Whirlpool Corp.

If you purchased a Whirlpool, KitchenAid, or Maytag 3-door refrigerator between 2012 and 2019, you may qualify to submit a claim $150 or more from this class action settlement.

Whirlpool Corp. has agreed to pay $1.16 million to settle a class action lawsuit regarding alleged cooling defects in certain refrigerator models. These defects reportedly caused frost and ice build-up, impacting the refrigerator's ability to cool food properly.

Who is eligible to submit for a payout?

Qualifying appliances include the following refrigerators manufactured from 2012 through 2019:

Purchased a new refrigerator: You bought a new Whirlpool, KitchenAid, or Maytag 3-door refrigerator
Acquired as part of a home purchase or remodel: You received an included Class Refrigerator as part of a home purchase or remodel.
Received as a Gift: You were given a new Class Refrigerator as a gift.
You can enter your refrigerator serial number here to check eligibility

Class members that cannot find the model and serial number, call 1-866-759-5173 for assistance

How much is the Whirlpool refrigerator settlement payment?

Class Members can submit a claim for cash reimbursements for documented out-of-pocket expenses related to Frost Clog Issues:

1-3 Years from Manufacture Date: Up to $300 for repairs. For replacements, 75% of the purchase price if Whirlpool was contacted first, otherwise 50%.
4-6 Years from Manufacture Date: Up to $225 for repairs. For replacements, 45% of the purchase price if Whirlpool was contacted first, otherwise 25%.
7-8 Years from Manufacture Date: Up to $150 for repairs.

Class Members who purchased a replacement refrigerator after paying for two or more Frost Clog Issue repairs can submit for the following:

Refrigerator replaced was 1-3 Years from Manufacture Date: 75% of the new refrigerator purchase price if Whirlpool was contacted regarding Frost Clog Issues before purchase. 50% of the purchase price if Whirlpool was not contacted.
Refrigerator replaced was 4-6 Years from Manufacture Date: 45% of the new refrigerator purchase price if Whirlpool was contacted regarding Frost Clog Issues before purchase. 25% of the purchase price if Whirlpool was not contacted.

Claimants who previously received compensation or a voluntary benefit from Whirlpool for a Frost Clog Issue, will have their approved settlement payment reduced by that amount.

Do I need to provide additional documentation with my Whirlpool settlement claim?

Required proof and documentation:

Refrigerator model and serial number required on claim form
Frost Clog Issue repair reimbursement claim: Proof of out-of-pocket repairs
Refrigerator replacement claim: Proof of two or more out-of-pocket repairs, proof of purchase of new refrigerator, proof of communication with Whirlpool prior to new refrigerator purchase

How do I claim my Whirlpool refrigerator settlement payout?

To claim a payment for a Frost Clog Issue repair reimbursement or refrigerator replacement before that occurred before January 31, 2025, you must submit by the June 18, 2025 deadline . You can file a claim online or download the proper PDF claim form and print and mail it to the settlement administrator.

Class members have until December 31, 2028 to submit a claim for a Frost Clog Issue or refrigerator replacement that occurred after January, 31, 2025. Post-Notice claims must be submitted within 90 days of completion of appliance service, or the purchase of a new refrigerator.

Settlement Administrator's mailing address: Paperno v. Whirlpool Corp. Settlement Administrator, 1650 Arch Street, Suite 2210, Philadelphia, PA 19103

Payment Options

Claimants can select from the following payment methods:

PayPal
Venmo
Zelle
Physical check

Whirlpool Refrigerator Class Action Settlement Fund

The settlement fund includes the following

Payments to class members

The number of claims filed will not reduce settlement payment amounts

Settlement administration costs
Attorneys' fees and expenses of up to $1,160,000

Includes service awards to two class representatives of $5,000 each

Important Dates

Fairness Hearing: May 13, 2025 [3]
Deadline to File a Claim for repairs or replacement purchases occurring before January 31, 2025: June 18, 2025 [3]

When is the Whirlpool Refrigerator Settlement Payout Date?

There is a Fairness Hearing scheduled for May 13, 2025, to decide on the settlement's approval. Once the court grants final approval, claims will be processed, and payments will be issued to approved claimants.

Note that appeals can delay the process.

Why is there a refrigerator defect settlement?

The lawsuit claims that certain Whirlpool-manufactured refrigerators have a defect causing frost and ice build-up, which impedes cooling. The settlement avoids further costly litigation provides reimbursements to affected consumers.