United Healthcare Services $2.5 Million TCPA Settlement

If you received a prerecorded call from UnitedHealthcare to your cell phone between January 9, 2015, and January 9, 2019, you may be eligible to claim between $350 and $1,000 from a class action settlement.

United HealthCare Services, Inc. has agreed to pay $2,500,000 to settle a class action lawsuit for alleged violations of the Telephone Consumer Protection Act (TCPA).

UnitedHealthcare allegedly made prerecorded calls to cell phones without obtaining prior express consent, violating the TCPA. The parties agreed to settle to avoid the costs and uncertainties of continued litigation.

Who can get a payout?

To be eligible for a payout:

• You received a non-emergency telephone call using either the Avaya Pro Contact or LiveVox IVR dialing systems.
• The call was made by the Medicare and Retirement Non-Licensed Retention Team, the Community and State National Retention Team, or the Medicare and Retirement Collections Team.
• The call was made to a cellular phone through the use of an artificial or prerecorded voice.
• You were not a UnitedHealthcare member or a third party authorized to receive calls on a member’s behalf at the time of the call.
• These calls occurred between January 9, 2015, and January 9, 2019.

How much are the payouts?

Class members can expect to receive a payment ranging from $350 to $1,000.

The exact amount will depend on the number of valid claims submitted. The settlement fund will be distributed on a pro rata basis, meaning that each claimant will receive an equal share of the remaining funds after deducting costs, attorneys' fees, and service awards.

For example, if 1,000 valid claims are submitted, and $1,500,000 is available for distribution, each claimant would receive $1,500.

How to claim an award

To claim your award, you can file a claim online.

Ensure your claim form is postmarked by April 15, 2025.

Claim instructions

1. Visit the settlement website and log in using your claims code.
2. Complete the online claim form or download the PDF version.
3. Provide your contact information and phone number.
4. Attest to the ownership or regular use of the phone number.
5. Submit the form online or mail it to the settlement administrator.

Payout options

Class members can choose to receive their payment via:

• Paper check
• Electronic payment

$2.5 Million settlement fund

The settlement fund of $2,500,000 million will cover:

• Settlement administration costs: TBD
• Attorneys' fees: $625,000 (25% of the settlement fund)
• Service awards to class representatives: TBD
• Payments to class members: Remaining balance after deductions

Important dates

• Deadline to File a Claim: April 15, 2025
• Final Approval Hearing: June 20, 2025

When is the UnitedHealthcare TCPA Settlement payout date?

The next step is the final approval hearing on June 20, 2025. If approved, payments will be distributed to eligible claimants within 30 days after the final approval of the settlement.

Why is there a class action settlement?

The lawsuit was filed because UnitedHealthcare allegedly made prerecorded calls to cell phones without obtaining prior express consent, violating the TCPA. The parties agreed to settle to avoid the costs and uncertainties of continued litigation.