iFIT $975,000 Settlement for Defective Fitness Equipment

iFIT Health and Fitness Inc. has agreed to pay $975,000 to settle a class action lawsuit for alleged manufacturing and selling of defective fitness equipment with specialized touch screen consoles. This settlement addresses claims that mandatory software updates caused the failure of display consoles in certain iFIT products.

Who Benefits?: Individuals in the United States or its territories who purchased a Class Device (fitness equipment) on or before January 23, 2023, and connected it to the iFIT network between November 1, 2021, and January 23, 2023.

How much can I get?: Eligible Class Members can receive a repair, refund, or credit, depending on their situation.

Important Dates

• Deadline to File a Claim: May 6, 2025
• Deadline to Exclude Yourself from the Settlement: August 3, 2024
• Deadline to Object to the Settlement: August 3, 2024
• Deadline to File a Notice of Intention to Appear at Fairness Hearing: October 24, 2024
• Fairness Hearing: November 7, 2024

Can I Claim an Award?

To be eligible for benefits from the settlement, you must be a Class Member. Class Members are individuals in the United States or its territories who purchased a Class Device on or before January 23, 2023, and connected it to the iFIT network between November 1, 2021, and January 23, 2023. The Class Device List includes various models of treadmills, ellipticals, exercise bikes, and rowers manufactured by iFIT or its affiliates.

Class Devices are equipped with a Royal Wolf, Argon 1, or Argon 2 tablet. If you are unsure whether your device qualifies, you can check the label on your machine or refer to your owner's manual. The complete Class Device List is available on the official settlement website.

What Benefits Can I Claim?

Class Members who submit a valid claim by the deadline are eligible for one of the following benefits:

If you are a Class Member and you are still in possession of a Class Device that failed after November 1, 2021, due to the alleged defect but have yet to repair it or whose Class Device fails due to the alleged defect by May 6, 2025, iFIT will replace and install a replacement tablet or console at no cost to you. The replacement parts and service will be provided by iFIT, and iFIT will determine whether to replace only the tablet or the entire console (i.e., the housing in which the tablet is installed, as well as the tablet itself).

If you are a Class Member who, on or before May 6, 2024, paid iFIT to repair a Class Device that failed due to the alleged defect, iFIT will refund any documented and verified amounts paid to iFIT to repair or replace the Class Device’s console or tablet, including all amounts paid to iFIT for diagnosis, replacement parts, and accompanying service.

If you are a Class Member and (i) you contacted iFIT about the alleged defect in a Class Device prior to May 6, 2024, as reflected in iFIT’s records, (ii) you did not receive a no-cost repair, and (iii) subsequently you disposed of your Class Device, iFIT will compensate you with a coupon for 20% off (up to a value of $600) toward the purchase of fitness equipment and/or service at either of www.nordictrack.com, www.proform.com, or www.workoutwarehouse.com.

Which Products are Affected?

The settlement covers various models of treadmills, ellipticals, exercise bikes, and rowers manufactured by iFIT or its affiliates. These devices are equipped with a Royal Wolf, Argon 1, or Argon 2 tablet. Some of the models included in the Class Device List are:

• ProForm Smart Power 10.0 Cycle
• ProForm Carbon T10
• NordicTrack Elite 10.9
• NordicTrack Commercial 1750
• NordicTrack FreeStride Trainer FS7I
• ProForm Pro 2000
• NordicTrack RW900

Please see the Official Settlement Website for a complete list of Class Devices.

Is Proof Required to Claim the Reward?

Yes, proof is required to claim a reward. Class Members must provide proof of purchase of their Class Device and any documentation of repairs or replacements paid to iFIT. If you are claiming a refund, you must submit documentation and verification of the amounts paid to iFIT for diagnosis, replacement parts, and accompanying service.

How to Claim Your Award

To claim your award, you must submit a valid Claim Form online at by May 6, 2025. You can also sign and return a valid Claim Form by U.S. mail to the address provided on the official settlement website, postmarked by May 6, 2025. A Claim Form may be obtained from the settlement website, or you may request a Claim Form by contacting the Class Action Settlement Administrator at 1-855-604-1828.

Ensure that you provide all necessary documentation and verification to support your claim. If you have any questions or need assistance, you can contact the Class Action Settlement Administrator for further guidance.

$975,000 Settlement Fund Breakdown

The settlement amount agreed upon by iFIT Health and Fitness Inc. is $975,000. This amount will be used to provide benefits to eligible Class Members who submit valid claims. The settlement amount also covers attorneys' fees and expenses, as well as service awards to the plaintiffs.

Class Counsel will request Attorneys’ Fees & Expenses in the amount of $975,000 to be paid by iFIT separately. In addition, Class Counsel intends to request Court approval of a Service Award to each Plaintiff (Scott Balfour, Don Lee, Kuldeep Singh, Matthew Templon, and Shelia Voorheis) in the amount of $3,000 to compensate Plaintiffs for their efforts in pursuing this lawsuit.

Why is There a Class Action Settlement?

The lawsuit was filed against iFIT alleging that the company manufactured and sold a variety of “smart” treadmills and other fitness equipment fitted with specialized touch screen consoles that provided features such as live workout streaming, interactive workouts, and more detailed workout tracking. When iFIT pushed a mandatory software update onto these consoles, it caused, or may in the future cause, the failure of display consoles in certain iFIT products.

The Court has not decided in favor of the Plaintiffs or the Defendant. Instead, both sides agreed to a Settlement to avoid the cost and risk of a trial. Class Members who submit a valid Claim Form will receive Settlement benefits. The Plaintiffs and Class Counsel believe the Settlement is best for the Class and represents a fair, reasonable, and adequate resolution of the lawsuit. The Defendant denies the legal claims in the lawsuit; denies all allegations of wrongdoing, fault, liability, or damage to the Plaintiffs and the Class; and denies that they acted improperly or wrongfully in any way. The Defendant nevertheless recognizes the expense and time that would be required to defend the lawsuit through trial and has taken this into account in agreeing to the Settlement.