Lucent Health Data Breach Potentially Exposes Social Security Numbers

On October 2, 2023, Lucent Health Solutions experienced a significant cybersecurity incident when a manager at Lucent Health unwittingly opened a phishing email from a trusted broker. This action led to unauthorized access to the manager's email account.

Lucent Health's IT team identified the suspicious activity and terminated access within approximately ninety minutes.

Despite the swift response, the breach potentially exposed sensitive information. The unauthorized individual queried select search terms within the compromised email account.

Although no information was downloaded or electronically transferred, and there was no evidence that the unauthorized individual viewed any information, Lucent Health opted to notify affected individuals out of an abundance of caution.

The breach affected several states, with 1,103 individuals impacted in Texas and 27 in Massachusetts.

The types of consumer information potentially exposed include:

• Full name
• Date of birth
• Social Security number
• Health, dental, and vision group and/or plan number

For more details, you can view the disclosures filed with the Texas Attorney General, Massachusetts Attorney General, and California Attorney General.

Lucent Health Solutions's Response

In response to the data breach, Lucent Health Solutions initiated a thorough investigation with the help of external cybersecurity professionals. The investigation confirmed that the breach was limited to a single email account and lasted only for a brief period. Importantly, no information was downloaded or electronically transferred, and there was no evidence of data misuse.

To support affected individuals, Lucent Health is offering complimentary credit monitoring services through Cyberscout, a TransUnion company. This service includes Single Bureau Credit Monitoring, Single Bureau Credit Report, and Single Bureau Credit Score services for 24 months from the date of enrollment. Additionally, proactive fraud assistance is available to help with any questions or in the event of fraud.

Affected individuals are encouraged to remain vigilant by regularly reviewing their financial account statements and credit reports for any irregular activity. Lucent Health also provides guidance on placing fraud alerts and security freezes on credit files to further protect personal information.