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Crossroads Trading Data Breach Lawsuit Investigation
Shamis & Gentile P.A., one of the nation's premier class action law firms specializing in data breach cases, is investigating the Crossroads Trading Co., Inc. data breach.
If you were affected by the data breach, your sensitive personally identifiable information may have been exposed, and you may be eligible for compensation.
About Crossroads Trading Co., Inc.
Crossroads Trading Co., Inc. is a secondhand clothing retailer established in 1991. The company buys, sells, and trades current, on-trend clothing and accessories for men and women. With its first store opened in San Francisco's Fillmore District, Crossroads Trading has expanded significantly, operating 38 retail locations across the United States, including Northern and Southern California, the Pacific Northwest, New York, Texas, Denver, and Chicago.
The company operates on a buy-sell-trade model, allowing customers to sell gently used clothing for cash or store credit, shop for affordable secondhand clothing, or trade their items for credit towards new purchases. Crossroads Trading emphasizes sustainability by recycling clothes and reducing landfill waste.
Crossroads Trading currently employs approximately 323 people and generates annual revenue of around $97.7 million.
What Happened?
On February 15, 2025, Crossroads Trading experienced a cybersecurity incident involving unauthorized access to its servers. The attackers, identified as the Qilin ransomware group, gained entry into the company's network and encrypted sensitive data. The group publicly claimed responsibility for the breach on the dark web on February 21, 2025, threatening to release the stolen data by February 27, 2025.
Crossroads Trading immediately responded to the breach, securing its network, restoring systems, and retaining cybersecurity experts to investigate the incident. The investigation found that the unauthorized access was limited to a specific segment of the company's network.
Information Exposed:
- Names
- Social Security numbers
- Driver’s license numbers
- Government-issued ID numbers (such as passports or state ID cards)
Crossroads Trading notified affected individuals by U.S. mail and offered identity theft protection services through Experian IdentityWorks. The company also reported the incident to the Federal Bureau of Investigation and is cooperating with their ongoing investigation.
In total, the breach affected at least 1,525 individuals in Texas and 32 individuals in New Hampshire. Notifications about the breach were officially disclosed to the Texas Attorney General's office on March 26, 2025, and to the New Hampshire Attorney General's office on March 25, 2025.
Your Rights and Next Steps
If your personal information was compromised in the Crossroads Trading data breach, you have important rights and options available to protect yourself:
- Enroll in Identity Monitoring Services: Crossroads Trading has offered affected individuals complimentary identity theft protection through Experian IdentityWorks. This service includes credit monitoring, identity restoration assistance, and $1 million in identity theft insurance coverage. To activate your membership, follow the instructions provided in the notification letter you received.
- Review Your Credit Reports: Regularly check your credit reports for suspicious or unauthorized activity. You can obtain free weekly credit reports from each of the three major credit bureaus (Equifax, Experian, and TransUnion).
- Monitor Your Financial Accounts: Closely examine your bank statements, credit card statements, and other financial accounts for unusual transactions or activity. Report any suspicious activity immediately to your financial institution.
- Place a Fraud Alert: You have the right to place a fraud alert on your credit file. A fraud alert informs creditors to take additional steps to verify your identity before approving new credit applications.
- Consider a Security Freeze: You may place a security freeze on your credit file, which restricts access to your credit report and prevents unauthorized individuals from opening new accounts in your name.
You May Be Entitled to Compensation
If your personal information was compromised in the Crossroads Trading data breach, you may be eligible for compensation. Lawyers are ready to help you understand your rights and determine if you qualify to join a class action lawsuit against Crossroads Trading Co., Inc.
To find out if you are eligible, simply complete the below form. Lawyers will review your information and contact you regarding your potential claim.
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