Sirva, Inc. Data Breach Affects Numerous Individuals, Exposing Social Security Numbers

On June 5, 2024, Sirva, Inc., a prominent provider of moving and relocation services, disclosed a significant data breach to the Massachusetts Attorney General's office. The breach, which involved unauthorized access to sensitive personal information, has raised concerns among affected individuals and the broader community.

Sirva, Inc. serves various clients, including businesses and individuals, by offering comprehensive relocation management and moving services. The company operates under well-known brands such as Allied, NorthAmerican, Global Van Lines, and others, providing a wide range of services from corporate relocation to household goods moving.

Description of the Data Breach

The data breach at Sirva, Inc. was a serious incident that compromised the personal information of numerous individuals. The breach was discovered during an internal investigation, which revealed that unauthorized parties had accessed and potentially exfiltrated sensitive data. The exact number of affected individuals has not been disclosed, but the breach involved various types of personal information, including:

• Full names
• Social Security numbers
• Dates of birth
• Addresses
• Other sensitive data elements

The breach occurred due to a vulnerability in Sirva's network, which was exploited by cybercriminals. The attackers managed to infiltrate the system and gain access to files containing personal information. The severity of the breach is underscored by the nature of the exposed data, which could be used for identity theft and other malicious activities.

For more detailed information, you can view the disclosure on the Massachusetts Attorney General's website.

Sirva, Inc's Response

In response to the data breach, Sirva, Inc. has taken several steps to mitigate the impact and prevent future incidents. The company has conducted a thorough investigation to understand the scope of the breach and secure its network. Additionally, Sirva has notified affected clients and individuals, as well as federal law enforcement and regulatory bodies.

To support those impacted by the breach, Sirva is offering 24 months of complimentary credit monitoring and identity theft protection services through Kroll. These services include:

• Single Bureau Credit Monitoring: Alerts for changes to your credit data, such as new credit applications.
• Fraud Consultation: Unlimited access to Kroll fraud specialists for guidance on protecting your identity.
• Identity Theft Restoration: Dedicated investigators to help resolve identity theft issues if they occur.

Affected individuals can enroll in these services by visiting Kroll's enrollment website.

Steps for Affected Individuals

If you have been affected by this data breach, it is crucial to take immediate steps to protect your personal information and mitigate potential risks. Here are some recommended actions:

1. Enroll in Credit Monitoring: Take advantage of the complimentary credit monitoring services offered by Sirva through Kroll. This will help you stay informed about any changes to your credit report.
2. Monitor Your Accounts: Regularly review your bank and credit card statements for any suspicious activity. Report any unauthorized transactions to your financial institution immediately.
3. Request Free Credit Reports: Under U.S. law, you are entitled to one free credit report annually from each of the three major credit bureaus. Visit AnnualCreditReport.com to request your reports.
4. Place Fraud Alerts or Credit Freezes: Consider placing a fraud alert or credit freeze on your credit file to prevent new accounts from being opened in your name without your consent. Contact Equifax, Experian, and TransUnion to initiate these measures.
5. Change Passwords: Update the passwords for your online accounts, using strong and unique passwords for each one. Avoid using the same password for multiple accounts.
6. Stay Informed: Keep an eye on communications from Sirva and other relevant authorities for updates and additional guidance.