PracticeSuite Data Breach Impacts 13,000 Texans

On October 11, 2024, PracticeSuite, Inc., a company specializing in medical practice management software, experienced a significant data breach when cybercriminals gained unauthorized access to a data file hosted on one of PracticeSuite's servers. This file contained a backup of records from Texan ENT Specialists, PLLC, up to March 19, 2024.

The breach potentially exposed sensitive information of approximately 13,000 individuals in Texas alone.

The exposed information includes:

• Name of individual
• Address
• Social Security Number
• Driver’s License number
• Government-issued ID number (e.g., passport, state ID card)
• Financial Information (e.g., account number, credit or debit card number)
• Medical Information
• Health Insurance Information
• Date of Birth

PracticeSuite's Response

Upon discovering the breach, PracticeSuite took action to secure the environment and launched a thorough investigation. By October 18, 2024, they confirmed that a limited amount of protected health information might have been accessed by an unauthorized third party.

The company has been working closely with external cybersecurity experts to address the situation.

To assist affected individuals, PracticeSuite is offering 24 months of complimentary identity protection services through Experian IdentityWorksSM. This service includes identity detection and resolution support.

Steps for Affected Individuals

If you suspect your information was compromised in this breach, it is crucial to take proactive steps to protect yourself:

1. Enroll in Credit Monitoring: Take advantage of the complimentary 24-month membership with Experian IdentityWorksSM offered by PracticeSuite.
2. Place a Fraud Alert: Contact one of the major credit bureaus to place a fraud alert on your credit file, which will notify creditors to take extra steps to verify your identity before issuing credit.
3. Consider a Security Freeze: A security freeze prevents credit reporting agencies from releasing your credit report without your consent. This is a more robust measure to prevent identity theft.
4. Monitor Your Accounts: Regularly review your financial account statements and credit reports for any unauthorized activity.
5. Protect Medical Information: Review your health insurance statements for unfamiliar services and request a report of all services paid for you from your insurance provider.

For further assistance, PracticeSuite has set up a dedicated response line at 813-607-2800 and can be reached via email at privacy@practicesuite.com.

For more detailed information, you can view the disclosure on the Texas Attorney General's website and the disclosure on the Massachusetts Attorney General's website.