Neiman Marcus Data Breach Affects Gift Card Holders

The Neiman Marcus Group discovered and disclosed on June 26, 2024 that an unauthorized third party had gained access to a database platform used by the company. The breach occurred between April and May 2024, and it was determined that the unauthorized party had obtained certain personal information stored within the database, affecting 4,046 people in the state of Massachusetts alone. The types of personal information affected varied by individual and included:

• Name
• Contact information
• Date of birth
• Neiman Marcus or Bergdorf Goodman gift card number(s) (without gift card PINs)

Upon learning of the breach, Neiman Marcus took immediate steps to contain the situation, including disabling access to the compromised database platform. The company also launched an investigation with the help of leading cybersecurity experts and notified law enforcement. The breach was disclosed to the Attorney General's office in the state of Massachusetts. You can find the disclosure on the Massachusetts Attorney General's website.

Neiman Marcus'Response

In response to the data breach, The Neiman Marcus Group LLC has taken several actions to mitigate the impact and prevent future incidents. The company promptly disabled access to the affected database platform to stop further unauthorized access. They also engaged leading cybersecurity experts to conduct a thorough investigation into the breach. Additionally, Neiman Marcus has been working on enhancing their security measures to better protect personal information.

The company has notified affected individuals and provided them with information on how to protect themselves. They have also made it clear that gift cards are still valid and can be redeemed in stores and online using the number and PIN. For any unauthorized transactions on gift cards, customers are encouraged to contact Gift Card Services at 1-800-664-4465.

Recommended Actions for Affected Individuals

If you have been affected by this data breach, it is important to take steps to protect your personal information. Here are some recommendations:

1. Order Your Free Credit Report: You are entitled to one free credit report annually from each of the three nationwide consumer reporting agencies. Visit annualcreditreport.com or call toll-free at 1-877-322-8228 to order your report. Review it carefully for any unauthorized accounts or inaccuracies.
2. Report Unauthorized Transactions: If you detect any unauthorized transactions on your gift cards or financial accounts, promptly notify your payment card company or financial institution. Report any incidents of identity theft or fraud to law enforcement, the Federal Trade Commission (FTC), and your state Attorney General.
3. Place a Fraud Alert: Consider placing a fraud alert on your credit file. This will notify potential creditors to take extra steps to verify your identity before opening new accounts. You can place a fraud alert by contacting any one of the three consumer reporting agencies: Equifax, Experian, or TransUnion.
4. Consider a Security Freeze: You may also wish to place a security freeze on your credit file to prevent potential creditors from accessing your credit report without your consent. Contact the three nationwide consumer reporting agencies for more information on how to place a security freeze.

For more detailed steps on protecting your information, you can refer to the Federal Trade Commission's guide.

About The Neiman Marcus Group LLC

The Neiman Marcus Group LLC, along with its flagship brands Neiman Marcus and Bergdorf Goodman, is a leading luxury retail company. With over 10,000 associates, the company delivers a personalized luxury experience across in-store, online, and remote selling channels.