MRO Corporation $2.3M Settlement for Excessive Medical Records Charges

MRO Corporation, CIOX Health, LLC, and Medi-Copy Services, Inc. have agreed to settle a class action lawsuit for alleged excessive and improper charges for copies of medical records. This settlement benefits patients, clients, insurance companies, and attorneys who paid for these copies between December 1, 2010, and July 5, 2017.

Who Benefits?: Patients, clients, insurance companies, and attorneys who paid for copies of medical records from West Virginia medical providers during the specified period.

How much can I get?: The amount varies based on the date of the request, the per-page amount paid, and the number of pages. Detailed amounts are provided below.

Important Dates

• Fairness Hearing: July 11, 2024
• Deadline to File a Claim: June 28, 2024
• Exclusion Deadline: June 18, 2024
• Objection Deadline: June 18, 2024
• Intention to Appear Deadline: June 18, 2024

Can I Claim an Award?

The settlement class includes any patient, client, insurance company, or attorney who, between December 1, 2010, and July 5, 2017, paid for copies of medical records from West Virginia medical providers that were invoiced and/or billed by MRO Corporation, CIOX Health, LLC, HealthPort Technologies, LLC, or Medi-Copy Services, Inc. This includes those who paid directly or reimbursed their attorney for the payment.

The class is divided into four subclasses:

• Subclass 1: Requests from December 1, 2010, to June 5, 2014, from patients, insurance companies, or attorneys.
• Subclass 2: Requests from June 6, 2014, to July 5, 2017, from patients.
• Subclass 3: Requests from June 6, 2014, to July 5, 2017, from attorneys and insurance companies.
• Subclass 4: Requests from June 6, 2014, to July 5, 2017, from patients, insurance companies, or attorneys who paid a retrieval fee.

What Awards Can Class Members Claim?

Class members can claim different amounts based on the subclass they belong to:

• Subclass 1: Difference between the per-page fee paid and $0.50 per page.
• Subclass 2: Difference between the per-page fee paid and $0.12 per page.
• Subclass 3: Difference between the per-page fee paid and $0.28 per page.
• Subclass 4: Full reimbursement of the retrieval fee.

Is Proof Required to Claim the Reward?

Yes, proof is required. Claimants must provide a signed Proof of Claim form under penalty of perjury, affirming that they paid the invoice or bill and were not reimbursed by any other party. Specific requirements vary based on whether the claimant is a patient, attorney, or insurance company.

• Patients must affirm they paid the invoice or reimbursed their attorney.
• Attorneys and insurance companies must affirm they paid the invoice and were not reimbursed by a third party.

How to Claim Your Award

To claim your award, fill out the Proof of Claim form, sign it under penalty of perjury, and submit it electronically or by mail by June 28, 2024. The form can be submitted electronically at this link.

Ensure all required fields are completed, and the form is signed. Late submissions will not be accepted.

Why There is a Class Action Settlement

The lawsuit was filed against MRO Corporation, CIOX Health, LLC, and Medi-Copy Services, Inc. for allegedly charging excessive and improper fees for copies of medical records. The defendants deny any wrongdoing but have agreed to settle to avoid further litigation.

The next steps include the final approval hearing on July 11, 2024, where the court will determine if the settlement is fair, reasonable, and adequate.