Direct Express Card $1,200,000 Class Action Settlement

Conduent State & Local Solutions, Inc. has agreed to pay $1,200,000 to settle a class action lawsuit for alleged improper handling of fraud claims made by Direct Express cardholders. This settlement aims to compensate current and former Direct Express cardholders who experienced issues with the handling of their fraud claims between February 12, 2018, and September 28, 2022.

Can I Claim an Award?

You may be eligible to claim an award from this settlement if you are a current or former holder of a Direct Express Debit Card account and submitted one or more claims of allegedly fraudulent transactions that were denied between February 12, 2018, and September 28, 2022. To qualify, you must have experienced one or more of the following issues:

• Not receiving the results of the investigation within 13 business days.
• Not being given a provisional credit for the alleged error.
• Not being provided with requested documents relied upon to deny your claim.

Even if you did not receive a postcard or email notification about the settlement, you might still be a class member if you meet the criteria mentioned above. If you are unsure about your eligibility, you can contact the Settlement Administrator for clarification.

What Awards Can Class Members Claim?

The settlement provides a total of $1,200,000 to be distributed among eligible class members. If the Court approves the settlement, each class member who submits a valid claim will receive a payment. The amount each claimant receives will be a pro-rata share of the settlement fund after deducting service awards for the plaintiffs and other costs.

Class members who submit a valid claim will receive their payment either by check or electronic payment, depending on the preference indicated on their claim form. The exact amount each claimant receives will depend on the number of valid claims submitted.

Is Proof Required to Claim the Reward?

Yes, proof is required to claim an award. Claimants must provide information that they submitted a claim of allegedly fraudulent transactions or other errors on their Direct Express card that was denied between February 12, 2018, and September 28, 2022, along with the following information:

• Last four digits of your Direct Express card number, if known
• Date or month when your fraud claim was denied, if known

How to Claim Your Award

To claim your award, you must submit a claim form by September 12, 2024. You can file a claim online by visiting file a claim online or by mailing your completed claim form to the Settlement Administrator at the provided address.

How do I Get Paid?

If your claim is approved, you will receive your payment either by check mailed to the address provided on the claim form or by electronic payment, as per your preference.

Payments will be sent only after the Court grants final approval of the settlement and any appeals are resolved.

$1,200,000 Settlement Fund Breakdown

The total settlement amount is $1,200,000. This amount will cover payments to class members who submit valid claims, service awards to the plaintiffs, and other associated costs. Conduent and Comerica have also agreed to separately pay for settlement administration costs and attorneys' fees, costs, and expenses.

Class Counsel intends to request attorneys' fees of up to $872,425.50 and reimbursement of reasonable costs and expenses up to $29,157.78. Additionally, service awards of up to $2,000 will be requested for each of the named plaintiffs.

Important Dates

• Deadline to File a Claim: September 12, 2024
• Final Approval Hearing Date: September 5, 2024

Why is There a Class Action Settlement?

The lawsuit claims that Conduent and Comerica improperly handled claims of fraud made by Direct Express cardholders, violating certain provisions of the Electronic Funds Transfer Act and Regulation E. By settling, the parties avoid the costs and uncertainty of litigation and trial, and class members are eligible to receive benefits described in the official settlement website.

The next steps include the Court's final approval of the settlement and the resolution of any appeals. If the settlement is approved, eligible class members will receive their payments as outlined.