Citibank $29.5M TCPA Settlement: Payouts & Dates

If you received a call with an artificial or prerecorded voice from Citibank, N.A. on your cellular telephone between August 15, 2014, and July 31, 2024, concerning a past-due credit card account, and you are not a current or former Citibank cardholder, customer, or authorized user, you may be eligible to claim between $350 and $850 from a class action settlement.

Citibank has agreed to pay $29,500,000 to settle a class action lawsuit for alleged violations of the Telephone Consumer Protection Act (TCPA) by making unauthorized calls to non-customers.

Who can file a claim?

To be part of the settlement class, you must meet the following criteria:

• Received a call from Citibank between August 15, 2014, and July 31, 2024
• The call was made to a cellular telephone number
• The call used an artificial or prerecorded voice
• You are not a current or former Citibank cardholder, customer, or authorized user
• The call was related to a past-due credit card account

How much can I get?

Class members can expect to receive between $350 and $850, depending on the number of valid claims submitted.

The settlement fund of $29,500,000 will be distributed among the claimants after deducting costs for notice and administration, attorneys' fees, and incentive awards to the plaintiffs.

• Basic Award: Each approved claimant will receive a share of the net settlement fund.
• Additional Compensation: Claimants who provide evidence of receiving more than five calls may receive additional compensation, up to $2,500. This additional amount is subject to the availability of remaining funds after the initial distribution.

The award amount is subject to a net settlement fund calculation. For example, if 50,000 valid claims are submitted, and the net settlement fund after deductions is $19,000,000, each claimant would receive $380. If fewer claims are submitted, the amount per claimant could be higher.

Is proof required to submit a claim?

Yes, claimants need to provide proof to claim an award. Claimants must affirm that they are not Citibank accountholders and received a call with an artificial or prerecorded voice.

• Claimants who received more than five calls must provide documentary evidence, such as phone records or screenshots, to receive additional compensation.

How to claim an award

To claim an award, you must submit a valid claim form by December 20, 2024. You can file a claim online or mail a claim form to the Claims Administrator at:

Head v. Citibank, N.A. Claims Administrator

P.O. Box 301134

Los Angeles, CA 90030-1134

Claim instructions

1. Visit the settlement website or use the mailing address provided to obtain a claim form.
2. Fill out the form with your personal information, including your name, address, and Claim ID number.
3. Provide the cellular telephone number that received the call.
4. Affirm that you are not a Citibank accountholder and received a call with an artificial or prerecorded voice.
5. Sign the form and submit it by the deadline.

Payment methods

• Payments will be made via check mailed to the address provided on the claim form.

$29.5 Million settlement fund

The settlement fund of $29,500,000 will cover:

• Settlement awards to class members
• Notice and administration costs up to $975,000
• Attorneys' fees not exceeding one-third of the settlement fund ($9,833,333.33)
• Litigation costs and expenses up to $60,000
• Incentive awards to the plaintiffs, with $15,000 to Christine Head and $10,000 to Robert Newton

Important dates

• Deadline to File a Claim: December 20, 2024
• Final Approval Hearing: January 14, 2025

When is the Head v. Citibank payout date?

After the final approval hearing on January 14, 2025, if the settlement is approved, payments will be processed within 45 days after the judgment becomes final, provided there are no appeals.

Why is there a class action settlement?

The lawsuit alleges that Citibank violated the TCPA by making unauthorized calls to non-customers using an artificial or prerecorded voice. Citibank denies these allegations but has agreed to settle to avoid the costs and risks of litigation.